1. GENERAL CONTRACTING CONDITIONS. PRE-CONTRACT INFORMATION
1.1. These general contracting conditions together, where appropriate, with the particular conditions that may be established, expresy regulate the relations arising between Interoleo and third parties (users) that purchase the products offered through interoliveoil.com.
1.2. These General Conditions have been prepared in accordance with the provisions of Law 34/2002, Services of the Information Society and Electronic Commerce, Law 7/1998 on General Contracting Conditions, Royal Decree 1906/1999 by the one that regulates the telephone or electronic contracting with general conditions in development of the article 5.3 of the Law 7/1998, the General Law 26/1984 for the Defense of the Consumers and Users, the Law 7/1996 of Ordenación of the Retail Trade, Royal Decree-Law 59/2003 of December 19, electronic signature. Law 56/2007 of December 28, Measures to Promote the Information Society, RDL 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws and other legal provisions that are applicable
1.3. The use and / or acquisition of any of the products of interoliveoil.com, implies the acceptance as user, without reservations of any kind, of each and every one of the General Contracting Conditions, of the General Conditions of Use of the Website as well as to the Particular Conditions that, in that case, govern the acquisition.
1.4. Interoleo informs that the procedures to carry out the acquisition of goods are those described in these general conditions, as well as those specific ones that are indicated on the screen during navigation, so that the user declares to know and accept these procedures as necessary. to access the products and / or services offered on the Website.
1.5. Any modification and / or correction of the data provided by users during navigation must be made according to the instructions included on the Website.
2. PURCHASE SYSTEM
2.1. Products offered on Interoleo , as well as their characteristics and sale prices, will be announced in the same.Likewise, shipping costs will be reported to the user's home, which will always be paid by the customer. The prices indicated include VAT, although they will be subject to taxes that are applicable to them, according to the information provided by the user and will be at all times the current prices, except typographical error. It reserves the right to modify without notice the products contained and offered through Interoliveoil.com. They can thus add new products or stop offering without prior notice. The illustrations, names and labels of the unbranded products may undergo modifications without prior notice, which will not alter the characteristics, quantity, quality and origin of the products offered.
2.2. For the acquisition of the products on Interoleo , users will be asked to proceed to purchase as guest users or to register, for which said users, who must be of legal age, must complete the boxes according to the instructions that appear on the screen.The user is reminded that he is responsible for the accuracy of the data entered.
2.3. Once the user has registered, and proceeded with the purchase, they must add the product they wish to purchase in the "shopping cart", filling in the order form provided and sending it to Interoliveoil.com, which means reading and irrevocable acceptance of each and every one of these General Conditions, as well as where applicable, of the existing Special Conditions. The purchase will be understood carried out in the domicile of Interoliveoil.com.
2.4. Once the purchase is made and in the shortest possible time, Interoliveoil.com will send the user by e-mail a proof of purchase. The invoice will be sent together with the order to the address provided. The order confirmation and proof of purchase will not be valid as an invoice.The purchase prices will be those in force at the time the order is placed. The shipping costs will be calculated automatically based on the shipping address provided by the customer and the amount of the purchase.
If your order is more than 1000 € of purchase or more than 200 Kg, please contact us directly so that we can process your order and then send you the best shipping budget according to destination.
2.5. Interoliveoil.com reserves the right to cancel access to the portal for those users who maintain debit or unpaid balances with Interoliveoil.com.
2.6 Products on offer. All the products that Interoliveoil.com promotes at a special price will be shown on the web with the following information: Offer. These offers will be available until the indicated date, except for the end of stock, in which case the product will automatically disappear from the web.
2.7 Orders placed outside Spain can not be canceled after 48 hours from the confirmation of the order by any of the means of payment available for the costs involved in preparing, packaging, handling and shipping them.
3. PAYMENT TYPE, DELIVERY AND WITHDRAWAL OF ORDERS
3.1. PAYMENT. The payment of the price of the goods purchased and the shipping costs, will be made in accordance with the means of payment indicated at each time on the Website We guarantee that each of the transactions made is 100% secure. All transactions that involve the transmission of personal or banking data are made using a secure environment. Interoliveoil.com uses a server based on the standard security technology S ( Secure Socked Layer ).All information transmitted to us travels encrypted through the network.
Currently the means of payment available are:
We currently work with four payment methods:
It is a system that allows anyone who has an e-mail address to send or receive money online in a completely secure, easy, fast and completely free of charge for the buyer. Secure online payment system developed by the Ebay Group .To be able to use this form of payment, you must have previouy registered at www.paypal.es.
3.2. DELIVERY. The delivery of orders is made by MESSAGING. The average delivery time of a product indicated as available at the time of purchase is from 2 to 7 days. Interoliveoil.com is obliged to execute the delivery of the product, at the latest within 30 working days from the day following that in which the User had accepted these conditions and made the payment. However, Interoliveoil.com is exempt from any liability in cases in which it exceeds the period established by fortuitous event, force majeure or due to third parties unrelated to Interoliveoil.com. Interoliveoil.com guarantees delivery to the carrier, after placing the order, and verification of payment thereof, of all those orders that are formalized before 18:00 (Spanish time), provided they are in stock, and unless they are carried out on Saturdays, Sundays and holidays. In which case the order will be processed on the first working day after the day of realization. In addition, it must be taken into account that the deadlines are computed on working days and that they can be altered by local or national holidays. And remember, if the chosen form of payment is a bank transfer, the order will not be sent until we have a bank confirmation of the transfer. Interoliveoil.com reserves the right to vary the type of delivery and the company for which it is made, regardless of what is stated in these pages, and provided that it does not cause a manifest damage to the customer. Attention: In no case will be sent to postal sections.
If upon receiving the product the customer is not satisfied, he must indicate it inexcusably on the delivery note provided by the assigned transport company, indicating the anomalies found upon receipt thereof. At the time of receipt, the User must write down on the receipt that he received it with "With Damages". If in the delivery receipt it appears as delivered in "Good Condition", your claim can not be satisfactorily answered.
The standard of the freight industry to resolve a claim is 8-12 weeks. The Company's objective is that all claims are resolved within a maximum period of 90 working days from the submission of the complete file.
3.3. RETURNS AND RIGHT OF WITHDRAWAL The customer will have a period of seven (7) calendar days to resolve the sale, provided that the nature of the acquired property allows it. This term will be computed from the reception by the client of the purchased goods. It will be understood that the customer has known the right of withdrawal from entering the store, which requires reading and acceptance of these General Conditions, and in any case from the moment you place the order. This right of withdrawal shall not apply to those personalized products or for reasons of hygiene or other legally contemplated exceptions are not subject to withdrawal. The returns of the orders should be sent to the address of Interoleo . Exercised by the client the right of resolution, Interoliveoil.com will return the amounts received by credit, without any retention, and immediately.The return costs will be paid by the customer. To make a return, you must take into account the following:
a) To make a return to Interoliveoil.com this must be done within 7 days after the date of receipt thereof. The return costs will be borne by the customer.
b) The product to be returned must be in its original state, and without having been used or manipulated.
c) No refunds on products for personal or intimate use for hygiene reasons given the nature of the same. Open products can not be returned unless they are broken. In that case, they will be replaced by the same product.
d) In case of problems with third-party products, Interoliveoil.com will accept the exchange / return policy of the manufacturer or distributor. Find out about it before placing the order.
e) You can not change a product because it was not what you thought, so please be sure to read the product specifications in detail before placing your order. In case of doubt, contact us.
f) The shipping costs are borne by the customer unless it is a defective product, or error on our part.
g) In case of refund of the amount, the client will be charged € 5 for management and administrative expenses.
h) We are not responsible for shipments confiscated by Customs or other similar entities. Contact the Organizations of your country or area to expand the information on the product you want to acquire, in case of doubt.
i) All returns must be previouy authorized by Interoliveoil.com To do this, send us an email indicating the reasons for the return and we will send you as soon as possible an authorization code that should be included in the package. Once the package is received, we will confirm by email if the return has been accepted or rejected.
Interoliveoil.com guarantees the product in the legally established terms. The total liability of Interoliveoil.com for any reason, will not exceed, in any case, the total value of the defective merchandise supplied. Deficiencies caused by negligence, bumping, use or improper handling, unsuitable tension, incorrect installation, or materials subject to wear and tear due to normal use are not included.
All our prices are with VAT Included.
6 APPLICABLE LEGIATION. SUBMISSION TO JURISDICTION
6.1. The present contract will be governed by Spanish legiation, which will be applicable to the provisions of this contract regarding interpretation, validity and execution. 6.2. The parties expresy waive the jurisdiction that may correspond to them and expresy submit themselves to the Courts and Tribunals of MADRID to resolve any dispute that may arise in the interpretation or execution of these contractual conditions.